Overall Satisfaction with Birdeye
Chateau Development uses Birdeye for many day-to-day functions, including customer and prospect outreach and chatting live with potential customers. We also use the email blast feature relatively often. The Birdeye platform is primarily used by our leasing department. It addresses the delay in communication and also provides excellent transparency for our employees.
- Birdeye allows us to chat with prospects who are actively live on our website so we can help them in real-time!
- Birdeye allows us to manually send review links to customers we know have had a great experience with us.
- Birdeye allows us to send mass emails in a much simpler format than our property management software.
- I really don't have any examples of things I'd like to see Birdeye improve. The service is very easy to navigate and understand.
- Chat
- Reviews
- The live chat function has allowed us to still connect with customers after our business is closed. This allows us to free up time for our employees when the Birdeye AI technology can answer some of the more basic questions.
Apartments.com offers some similar features but the capability of Birdeye being built right into our own website versus being hosted and housed on a different website was one reason Birdeye was a better fit for us. The bang for your buck with Birdeye is unmatched.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes
Using Birdeye
10 - Largely the leasing office, which serves prospects and existing customers