Overall Satisfaction with Birdeye
Before the pandemic, we used Birdeye to manage our online reputation and reviews. They were a good fit for us, despite being expensive. We chose them primarily based on their reputation for quality and small-business-centric features and service.
- Reviews management.
- 104% price increase for very small business, post-pandemic.
- Lack of options to reactivate an account under similar terms post-pandemic.
- Lack of options to help the Small Business Community recover from pandemic (not even short-term price breaks).
- A "Too Bad" attitude toward customers looking to return to them.
- Price gouging, profiteering from the country's collective crisis.
- They used to be a great tool, but we are now priced out of using them after their pandemic price increase on small businesses.
- Birdeye was expensive to begin with, but now with a 104% price increase during the pandemic, and the fact that our business is just starting to recover, they are too expensive.
Do you think Birdeye delivers good value for the price?
No
Are you happy with Birdeye's feature set?
No
Did Birdeye live up to sales and marketing promises?
No
Did implementation of Birdeye go as expected?
No
Would you buy Birdeye again?
No