BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase!
April 16, 2021

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase!

Sherene Kershner | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Before the pandemic, we used Birdeye to manage our online reputation and reviews. They were a good fit for us, despite being expensive. We chose them primarily based on their reputation for quality and small-business-centric features and service.
  • Reviews management.
  • 104% price increase for very small business, post-pandemic.
  • Lack of options to reactivate an account under similar terms post-pandemic.
  • Lack of options to help the Small Business Community recover from pandemic (not even short-term price breaks).
  • A "Too Bad" attitude toward customers looking to return to them.
  • Price gouging, profiteering from the country's collective crisis.
  • They used to be a great tool, but we are now priced out of using them after their pandemic price increase on small businesses.
  • Birdeye was expensive to begin with, but now with a 104% price increase during the pandemic, and the fact that our business is just starting to recover, they are too expensive.

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In April 2020, the COVID-19 pandemic caused a huge drop in revenue for our personal services business. This coincided with my 1-year re-up for my Birdeye premiums, but for us it was a choice between renewing a software license and paying our employees. I could not afford it at the time, so I asked Birdeye to suspend my account until I could afford to re-subscribe.

Fast forward to April 2021. We were one of the lucky small businesses that could pivot enough to survive, despite some of the most drastic lockdowns and limits on in-person business operations in the country. Our local economy started opening back up, we started seeing an uptick in business, and we decided it was time to restart with Birdeye.

But when we reached out, they informed us that they had MORE THAN DOUBLED their pricing during the pandemic, and we no longer qualified for our prior plan. They have zero sympathy for recovering small businesses whatsoever. Instead, it seems they are looking to profit from the country's collective misery by gouging formerly loyal customers.