Birdeye--improve and monitor the quality and quantity of your online reviews
April 16, 2021

Birdeye--improve and monitor the quality and quantity of your online reviews

Michael Vanderslice | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Birdeye

We use Birdeye with our medical practice clients to track the online reviews for their locations and physicians. In addition, we use Birdeye to analyze online reviews for process improvements, training, and customer experience. We also use Birdeye to request feedback from patients via SMS and email. This, in turn, gives our customers much more feedback to base their decisions on while also improving the overall SEO and online presence across Google. The additional reviews also help new patients choose a physician or practice with confidence by seeing the commitment to customer service that these practices and physicians have.
  • Online review generation
  • Online review monitoring
  • Customer experience analytics
  • Improve functionality around listing management
  • Online review generation
  • Online review monitoring and analytics
  • Birdeye has allowed me to offer a product that is fairly turnkey and easy to use
Vendasta is a more economical platform but is missing key API integrations. Vendasta does have a stronger ecosystem with other services and their listing management platform is a bit stronger. Birdeye overall, though, is the better platform for review generation and analytics.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Slack, Google Workspace (formerly G Suite), Vendasta
Birdeye is a great fit if you are looking to track your online reviews and generate new reviews. It's not as strong as some other platforms when it comes to listing management, but these features have improved over time.