Overall Satisfaction with Birdeye
We use Birdeye with our medical practice clients to track the online reviews for their locations and physicians. In addition, we use Birdeye to analyze online reviews for process improvements, training, and customer experience. We also use Birdeye to request feedback from patients via SMS and email. This, in turn, gives our customers much more feedback to base their decisions on while also improving the overall SEO and online presence across Google. The additional reviews also help new patients choose a physician or practice with confidence by seeing the commitment to customer service that these practices and physicians have.
- Online review generation
- Online review monitoring
- Customer experience analytics
- Improve functionality around listing management
- Birdeye has allowed me to offer a product that is fairly turnkey and easy to use
Do you think Birdeye delivers good value for the price?
Are you happy with Birdeye's feature set?
Did Birdeye live up to sales and marketing promises?
Did implementation of Birdeye go as expected?
Would you buy Birdeye again?