Overall Satisfaction with Birdeye
We have three dental offices that rely on Birdeye's technology to help us capture the patient experience through Google reviews. The Birdeye dashboard is easy to use. I can see the patient reviews in real time. I get notifications via text and email as well. I can run a number of different reports from the dashboard. I have integrated my social media platforms so that the patient reviews appear on my social media pages as well. I have insight into how my competitors are doing as compared to my companies. It even captures all of your leads for you and you can send email or text campaigns to your contacts at any time. It's an incredible tool. There is no way that I'd have the bandwidth to do these marketing tactics on my own without the Birdeye technology. And we are about to add a new product - the Webchat feature. I can't wait.
- Reputation management
- Lead generation
- Business listings
- List more competitors in competitor analysis
- We receive thousands of reviews each year
- We're able to respond to the reviews in the platform
- We have appeared in over 312K Google searches
- User actions, such as visits to our website, also increased exponentially - 10.5K in a year
Do you think Birdeye delivers good value for the price?
Are you happy with Birdeye's feature set?
Did Birdeye live up to sales and marketing promises?
Did implementation of Birdeye go as expected?
Would you buy Birdeye again?
I can't think of any business that couldn't benefit from Birdeye. Most everyone looks at a company's Google reviews before trying them out. Reviews definitely can influence a person's decision to go to your place of business or not. We send out our Birdeye review link to our patients right after their appointment. We even have a QR code with the link for them to review us. We want to strengthen our credibility and reputation in this highly competitive market and we do that by changing the way people experience dental care and by using Birdeye technology to keep us ahead of the curve. The Birdeye referral product wasn't as successful for us as we had hoped, but it may have just been that our patients weren't motivated by our $25 refer a friend program.