Thank you Birdeye
July 23, 2024

Thank you Birdeye

Brian Bernstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye for online reputation management. Birdeye is able to consolidate all of our multiple locations and providers into 1 database so it is much easier to respond to all the reviews and inbox messages that come in. Birdeye is able to save our organization time by allowing us to view all of the reviews and messages in 1 place rather than having to view each listing on each platform individually.

Pros

  • The Birdeye Platform is very easy to use
  • Gives us the ability to respond to current and potential patient questions in a much faster manner
  • Customer Support

Cons

  • I wish they provided Spanish translations for our auto responses to reviews
  • I wish Birdeye Social was included in our standard contract and didn't require us to pay more to use this feature
  • In the past, there was lots of personnel turnover, but it has been much more stable lately
  • Our Google review volume has gone up over 500% since starting with Birdeye
  • Our Google rating has gone up from a 4.3 to a 4.5 since using Birdeye
  • However, we have had situations where some providers are already too busy and we couldn't accommodate new patients found by Birdeye and Google
The Birdeye Platform is very easy to learn and use. All of the features are instinctive and users are able to learn the system quickly and without much, if any, outside help. We only had brief exposure to the Birdeye social feature, but it was also very instinctive and easy to use.

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

For businesses that have customers or clients or patients with several different locations, Birdeye is essential to help with the reviews and messages received through Google and other platforms. For businesses with only 1 single location, Birdeye could still be useful but wouldn't be as essential as it would be for other businesses.

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