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Simple product but not user-friendly
Updated March 25, 2024

Simple product but not user-friendly

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

Our organization uses Blackbaud eTapestry to keep track of donor and volunteer information. This includes all hours someone has volunteered as well as how much money someone has donated to our organization. From all the information we enter, we are able to pull reports to see how many hours one individual volunteered or how many volunteer hours total for the month or year. We are also able to pull reports on donors to see the overall total of what was donated for specific campaigns/fundraisers.
  • The ability to build multiple campaigns and pull reports. Along those lines, being able to de-activate any campaign you are not currently using but still be able to reactive it should you need to pull a report from it.
  • The ability to quickly pull a report to see our top donors.
  • The overall home screen - allows a user to tailor the tiles to what they specifically need to see and use on a daily basis.
  • The search capability - allows a user to enter a part of a name or business and the drop-down populates with multiple top searches. But also having the ability to pull a full list of any account with the word you entered in their name.
  • It would be great if, at the drop-downs at the top of the screen (accounts, giving, queries, reports, etc.), there was also a quick link to a video or article on what this function does and how it works. Having this would make it easier to understand and learn how to use this function quicker instead of requiring the user to go to the help area and click on multiple things to find what they are looking for. Basically, giving the user a shortcut to the help area.
  • On the back end, there is nowhere to actually view your account to see details - when the account renews (the date), how much we paid, etc. This should be readily available to a manager to see, and a user should not have to contact an account representative to get this information.
  • As a new user of the system, I don't feel like it is the most user-friendly or easiest system to navigate.
  • Reporting
  • Tracking donors and volunteers
  • Ability to add our events/campaigns over multiple years
  • Positive: We have a system to pull volunteer hours and see how those hours have changed from year to year.
  • Negative: Lots of time taken away from actually using the system as users have to search for help videos/articles on how to use it, more so for new users.
  • Positive: Blackbaud eTapestry has given us the ability to pull reports from past and present events and compare how much total contributions we have raised each year, how many unique donors we have had, and the breakdown of individuals to businesses.

Do you think Blackbaud eTapestry delivers good value for the price?

No

Are you happy with Blackbaud eTapestry's feature set?

No

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

No

I don't feel that the system is the most user-friendly or easiest to navigate. I do wish that it was a bit easier to be able to understand a certain function or have a shortcut to the help area - instead of having to click the help button, click another button to actually go to a help page, then have to search for what you are trying to learn. On the plus side, I believe it is pretty simple to add a new account or a new entry to an existing account. And I like that you have the ability to create multiple campaigns and link that campaign to a journal entry when we have someone make a monetary donation to our organization. That allows me to pull a list to see who donated to a specific event we had. As a basic system to add in accounts and keep track of simple things like volunteer hours and donations, I think that Blackbaud eTapestry works. If you are an organization that needs to have detailed information, enter multiple notes under accounts, or track more than five events per year, I don't believe that this system would be the best fit.