In our opinion, Unethical practices and poor customer services
Updated May 22, 2025

In our opinion, Unethical practices and poor customer services

Marnel Sexton | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We used Blackbaud eTapestry for our Donor Management system for our organization since 2012.

Pros

  • housing records

Cons

  • In our experience, difficult to navigate
  • In our experience, reports are nearly impossible to run
  • In our opinion, customer service is terrible
  • In our opinion, system is very outdated
  • In our opinion, trainings are ridiculously expensive
  • In our experience, 3 year auto renewal without receipt or acknowledgment!!
  • easy to see who monthly donors are
I am appaled that they take advantage of non-profits. The fact that we were locked into a renewal when we never received notification is ridiculous. Customer service sent me a "screenshot" of an email they supposedly sent. We never received this email because I don't believe it was ever sent. There is no buyout and the customer is stuck paying for a service they don't use for up to three years.
Donor perfect is superior in all ways: reliability, ease of use, customer service, trainings, running reports, etc.

Do you think Blackbaud eTapestry delivers good value for the price?

No

Are you happy with Blackbaud eTapestry's feature set?

No

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

No

In my opinion, if you are considering Blackbaud eTapestry, run!! Not only is the program outdated with overpriced training, but their customer service is terrible. We have had Blackbaud eTapestry since 2012. I took over as Executive Director in 2022 and quickly realized we needed a new system. My bookkeeper called and was told we could cancel anytime. We adopted a new system, and then went to cancel Blackbaud eTapestry. We were told that they never said that we could cancel and they don't have month to month contracts. We are locked in to a renewal that we didn't consent to for 3 years and nearly $18,000!!! There is no way to cancel now and we have not used the product in months.

Blackbaud eTapestry Feature Ratings

4.5
Constituent database
7
Constituent interaction tracking
2
Constituent relationship management
Not Rated
Donor and member portals
Not Rated
Automated workflows
Not Rated
Not Rated
Constituent engagement and marketing
Not Rated
Social listening
Not Rated
Digital advocacy enablement
Not Rated
1.0
Reporting and data visualization
1
Predictive analytics
Not Rated
Wealth screening
Not Rated
Not Rated
Online donation options
Not Rated
Event registration and ticketing
Not Rated
Text and phone donations
Not Rated
Volunteer shift management
Not Rated
Mobile event check-in
Not Rated
Not Rated
Role-based user permissions
Not Rated
Mobile access
Not Rated
Integrations
Not Rated

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