Solid base to build on
July 29, 2022

Solid base to build on

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

At our organization, we utilize Blackbaud Raiser's Edge NXT for records management that includes data on our donors, and their contributions, various connections they may have to our organization, such as the Board of Directors, and our front-line fundraisers manage portfolios that include specific donors to help with the moves management process. We also utilize it for prospecting with the various lists we can pull for our fundraisers to continue cultivating our current donors. Blackbaud Raiser's Edge NXT reporting has allowed us to set up standard reports to provide to our C-Suite Leadership on a regular and as-needed basis. We have also started utilizing the Events module and the Donation Form Designer tool, which appear to have beneficial components in our fundraising efforts.

Pros

  • Moves Management Process
  • Data Management
  • Database Navigation

Cons

  • Lists - allowing for all data components to be utilized in both filters and output of each type of list. The current setup only allows for certain data to be used on specific list types
  • Gift Processing - better process for capturing and connecting gifts to donor profiles
  • Events & Donation Form Setups - allowing for use of all aspects (Campaign/Fund/Appeal) of gift coding to be designated during the creation of an event or donation form
  • Stewardship - with the recent change to database view, we were left scrambling to figure out how to continue to steward our donors as they contributed to our organization. Not seeing the same functionality/ease of use within NXT
  • Onboarding - when we began using Blackbaud Raiser's Edge NXT, we received very little in-person, hand's-on training...especially on the administrative side of the platform. This made it difficult to fully embrace the various aspects of NXT
  • Data extraction - being able to efficiently and effectively manipulate the data for reporting, prospecting, etc
  • Gift management - seeing a donor's giving history
  • Moves management - from research to cultivation to solicitation to stewardship
  • We have been able to focus on more intentional asks to our donors by building stronger connections utilizing the moves management process. This has resulted in an increase in the number of major donors.
  • The flexibility and ease of use of Blackbaud Raiser's Edge NXT have allowed us to become more creative in how we fundraise.
Blackbaud Raiser's Edge NXT has allowed us to see the data differently to help us maintain and/or shift our processes to best connect with our donors. From LYBUNTS to an increase in major donor prospects, the preset reports available through NXT have been helpful in providing information to our frontline fundraisers to support their work.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

I think that the overall concept/platform of Blackbaud Raiser's Edge NXT is good (look/presentation of the platform, ease of use), but it feels like there are components that are still being worked on to allow us to utilize it in the same way that we are able to use the database version of Blackbaud Raiser's Edge NXT.

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