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Good customer service
September 13, 2023

Good customer service

Christine Liang | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackLine

Journals uploading, task management, balance sheet reconciliations
  • Provides audit trail
  • Allows us to store journals support and balance sheet recs on web
  • Allows different approvals/preparers
  • Ability to research any given journal without selecting the post month
  • Ability to bulk certify tasks as reviewed
  • Ability to provide tailored review comments when rejecting journals
  • Saves time searching for final versions of recs
  • Tracking progress of journals and recs completion
  • Shows audit trail
Room for improvement in BlackLine adminstration service (to update tasks/rec assignments)
More consistent preparation of recs and journals. Timely review of journals and recs.
N/A

Do you think BlackLine delivers good value for the price?

No

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

It is good for tailoring journal templates to the company's needs e.g. we added fields like project codes and job types specific to real estate company.
You can add validation checks that might not be possible in the existing ERP system and tailor this as required - although testing is required.

BlackLine Feature Ratings

Consolidation and Close
4.7
Financial data consolidation
1
Journal entries and reports
7
Multi-currency management
5
Detailed Audit Trails
7
Reconciliation Automation
5
Close Checklist
5
Customizable Workflows
3