Item: BlackLine
Rating: 10
Author: Verified User

Overall Satisfaction with BlackLine

Use Cases and Deployment Scope

We are using Balance Reconciliation, Account Matching and Journal Entries, went live in Jun / Jul 2024. The BlackLine solution is very good, reflecting all our requirements and very intuitive and easy to use by the end users. Full integration with SAP 4 Hana•Time saved for BSO on reconciliation•Improved Accuracy•Better visualization for Management

Pros and Cons

Pros

Project implementation with BlackLine team is going very smoothly
Users are getting aware of the new functionalities quite well
Our processes set up in the system
Continuous Support from both Project and Post Go live teams

Cons

Support from USA to Europe - should cover the CET business working hours and to be more flexible when new client has new requirements.
We are facing serious performance issues after the go live. We should execute performance testing during implementation to try to avoid the current unpleasant situation.

Return on Investment

BlackLine solution is not a cheap solution, so we do not have quite good results in the Business case. Moreover, we are starting from highly automated system with implemented S/4 HANA and previous usage of Trintech Cadency solution for Balance Reconciliation.
Long term we expect increased productivity and improved visibility.

Support Rating

As I wrote already, we had excellent support from the project team in BlackLine. We succeeded to achieve business requirements in an year project and we worked smoothly without serios business escalations.
Regular support after the go live is going very well. We have Single point of contact for the support.
The only one remark is US working hours support of the Team. We are in CET and EET Europe time zone and sometimes it takes a lot of time to receive the resolution of the very complex issues.

Partnership

Improved and more automated and user friendly Balance Reconciliation. Successful replacement of our SAP Shared Service Framework ticketing system with the Manual Journal Voucher module from BlackLine. Full integration with our SAP 4 Hana system, Time saved for accountants in our Shared Service Center on reconciliation activities, Improved Accuracy with the tool, Better visualization for Management.

Alternatives Considered

Cadency by Trintech

We were convinced during our RFP, that BlackLine provide better post go live and continuous support. We are still in Hypercare period and I can say, that the implementation went quite smoothly and without big escalations. Currently we are experiencing issues in Productive system and have to wait for the USA Development team to deliver that.

Key Insights

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

Likelihood to Recommend

Very good support during project implementation by the project team and Key account managers. Strong Project Management from BlackLine side.
Excellent understanding from business users of the new tools and techniques.
New system is very well accepted by the users from all areas of the Finance area in both countries and our Shared Services Center

BlackLine Feature Ratings

Comments

Please log in to join the conversation