Item: BlackLine
Rating: 8
Author: Verified User

Overall Satisfaction with BlackLine

Use Cases and Deployment Scope

We use BlackLine for our monthly reconciliation process. The product allows us to auto recon the majority of our recons plus match a large volume of our transactions.

Pros and Cons

Pros

Matching transactions quickly with the matching jobs
Auto-Certification

Cons

Reporting for audit needs
Job scheduling if you don't have Accounting Studio
providing requested enhancements

Return on Investment

increase productivity
decease in outstanding items with matching

We we open a case we have to go back and forth to many times with customer support before the fully understand what we are asking for that is because they don't read the case very well. Our Cloud concierge (Scott S.) is the only saving grace about BlackLine support. He is amazing whenever we have to call him.

Partnership

Our new Account Manager does seem to be very interested in helping us to define a new roadmap for our company which I think will help us move forward in a positive direction for the future. The new products coming out this year are very exciting and can be game changers for us.

Alternatives Considered

Frontier Reconciliation

Frontier is the product that we had before going to BlackLine. There are some parts of BlackLine that don't stack up well but overall BlackLine is slowing becoming the product of the future now that is is address some of the issues that have been a problem us - again have a good account manager to help guide the way.

Key Insights

Do you think BlackLine delivers good value for the price?

Not sure

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

Other Software Used

Kriya People Solutions, Workday Workforce Management

Likelihood to Recommend

BlackLine is very well suited for matching and auto-certification. We are able to auto-certify the majority of our recons on a monthly basis. BlackLine could do better with customer service. Sometime the representative doesn't always read the cases before responding and you have to go back and forth before you get the results you are asking for.

BlackLine Feature Ratings

Comments

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BlackLine the Future is looking bight