Bloomerang - helping provide a future for our historical society
March 29, 2017

Bloomerang - helping provide a future for our historical society

Danelle Erickson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomerang

We use Bloomerang to communicate with our constituents and to track their interaction through memberships, donations, attendance, etc. It is primarily used by our development manager and communications manager, although our whole organization has access. In using Bloomerang, we can combine our constituent tracking, financial gifts, and email and other communications together in one user-friendly database.
  • Their report building tool is great. I can find pretty much any information or report that I need. If, on the rare occasion, I am having trouble getting the report I need, their tech support is a great help and generally quick to respond.
  • We have benefited from their website tools which allow us to accept donations and memberships online. We can use their basic forms, or forms can be customized to our exact needs.
  • Bloomerang has added a number of great improvements in the 3+ years we have be using the database. Their current report building tool, for example is less than a year old. The report function was good, but it is excellent now. Bloomerang seems really open to suggestions about how features can be added or improved, too.
  • They offer a number of great webinars at no cost. Some of the sessions deal directly with Bloomerang and its features, but many of them are on a range of non-profit related topics.
  • As a member based, non-profit organization, it would be great to see a membership option.
  • That said, using Bloomerang's custom fields, we have been able to create most of what we need in our membership tracking and reporting.
  • I believe Bloomerang's online donation forms only work with a couple credit card processors. At the time we were deciding on Bloomerang, we were also looking for a new processor, so the timing worked for us, however the limited processors also means we are limited on any changes we may wish to make in the future.
  • As great as the report building feature is, I could see how it could quickly be overwhelming, especially for new users. I definitely recommend watching some of the online tutorials.
  • Before using Bloomerang, our online donation process was not user friendly for our donors or for our staff. With more and more money being donated online, we are very pleased with how easy it is to incorporate Bloomerang's online giving forms to our website.
  • By using the tracking information provided with the mass emails sent, we are able to see open and bounce rates, links clicked, etc. Seeing these numbers helps us to see what is popular with our readers and what needs work.
For our size of organization (approximately 800 active supporters and 3000 constituents), I think Bloomerang is great. We are small enough that we know many of our constituents by name and can add details (such as visits, phone calls and event attendance) to their profiles, but we are large enough that we take full advantage of their mass email tool, financial and constituent reports, letter building, etc. Their basic templates and profile data gave us a great starting point with the flexibility to add information to better fit our organization.