Bloomerang is the CRM love of my life
June 16, 2017
Bloomerang is the CRM love of my life
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomerang
We use Bloomerang to record our donors and volunteers. It is used by our CEO and members of our fund development department. It allows us to track donations, volunteer hours, and any interactions we have with donors and volunteers such as email correspondence, meetings, or solicitations.
- The reports are comprehensive, very customizable, yet easy to use and read.
- Bloomerang allows you to assess which people are most loyal to your organization and those that require more stewardship.
- The staff at Bloomerang encourage input and suggestions for improvement, and there is a process in place to address all customer concerns and to make system improvements to continually improve the system.
- Constituent profiles resemble a Facebook timeline, making it easy to see highlights at a glance without having to analyze a spreadsheet.
- The system tracks your donor retention. Currently it does not track giving by household, but this is something the Bloomerang team is working to change.
- You cannot set triggers for emails to go out on specific dates, like on a constituent's birthday. However they have plans for this to happen in the future and recently rolled out the ability to schedule mass emails.
- When you create what you believe to be a new constituent profile, you are not alerted if you are possibly creating a duplicate entry. They do have help forums and webinars, however, on how to clean up duplicates in the database.
I love being able to see when I log in what my donor retention is and what percentage I have achieved in my fundraising goal. It is extremely beneficial to know how engaged each donor and volunteer is with my organization and to have all interactions and notes with those individuals in one place. The reports have always been superior but last year Bloomerang made them even better with a complete redesign. I feel as though I can pull any kind of report, and then save it to use again. The reports automatically update with any changes you enter into the database. The ability to mass upload data and to have donations and registrations made via our website automatically input into Bloomerang has saved us hours of administrative work.