Item: Bloomerang
Rating: 9
Author: Verified User

Overall Satisfaction with Bloomerang

Use Cases and Deployment Scope

Bloomerang has been our donor management software for the past five years. Our finance and donor services teams have greatly benefited from Bloomerang's easy to search records, robust and clear reporting features, simple receipting process, excellent donor communication options (direct email, Mailchimp integration, mail merged letters), and clear communication and donation timeline.

Pros and Cons

Pros

Easy to navigate donor and donation management.
Robust, complex reports for users willing to learn.
Excellent donor communication features.
Consistent updates.
Knowledgeable and quick customer support.

Cons

Standard website integration is bland and unclear for potential donors; you cannot customize even a header to show what fund they are giving to.
No suggested merge feature for duplicate profiles.
No user accounts for donors; donors must contact my org to make changes to recurring gifts or pledges.
No restricted user accounts for my org; if someone has access, they can see anything in our Bloomerang.

Other Software Used

QuickBooks Online, Google Drive, Microsoft Office 2016

Likelihood to Recommend

Bloomerang is well suited for non-profit organizations looking for clean and simple donor management software with robust reporting features. If you have a large volume of donors with recurring electronic donations, note that they will have to contact you to make updates to their gift (they cannot even set an end date when they set up a recurring donation. Bloomerang also does not offer restricted user accounts, so you have to limit access to members of your team for whom it is appropriate to view and edit the entire donor database.

Comments

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Steven Shattuck
commented 5 years ago
We now have a duplicate reporting/merge tool! https://bloomerang.co/blog/new-feature-real-time-duplicate-constituent-management/

Excellent Donor Management for Most of Us