Solid Platfom for Alumni/Donor Database
November 29, 2024

Solid Platfom for Alumni/Donor Database

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomerang

We use this software to keep a database of all our previous alumni and also as a donor database for fundraising. It allows us to store relevant info such as contact info as well as any donation history. We are able to create letters and emails through the software as well.

Pros

  • Able to customize several fields to meet our needs.
  • Keeps a large amount of information stored in the constituents account.
  • Communications such as emails and letter save to the constituents account.

Cons

  • Creating households seems a bit clunky.
  • Processing fee structure makes us unable to use their donation card processing requiring us to use a different software.
  • They seem to change the fee structure around regularly which makes it hard to budget for.
  • We're able to better track large gifts and frequent givers.
Data and settings are very customizable to fit the needs of our organization. We are able to not only keep track of donations, but also other interactions we may have with a constituent. Support is extremely helpful when issues arise.
Bloomerang seems to have a more in depth tracking for constituents than GiveSmart. The reports function seems far superior as well.

Do you think Bloomerang CRM delivers good value for the price?

Not sure

Are you happy with Bloomerang CRM's feature set?

Yes

Did Bloomerang CRM live up to sales and marketing promises?

Yes

Did implementation of Bloomerang CRM go as expected?

Yes

Would you buy Bloomerang CRM again?

Yes

It is great for creating constituents and connecting them to other family members. You can save a lot of different info to the donor's account which helps develop a history for the donor or alumni. We're not sure the capabilities of the donor forms and the donation card processing due to the fee structure. Would be great if the was a flat percentage.

Bloomerang CRM Feature Ratings

9.3
Constituent database
10
Constituent interaction tracking
10
Constituent relationship management
9
Donor and member portals
Not Rated
Automated workflows
8
9.0
Constituent engagement and marketing
9
Social listening
Not Rated
Digital advocacy enablement
Not Rated
5.3
Reporting and data visualization
8
Predictive analytics
7
Wealth screening
1
Not Rated
Online donation options
Not Rated
Event registration and ticketing
Not Rated
Text and phone donations
Not Rated
Volunteer shift management
Not Rated
Mobile event check-in
Not Rated
8.0
Role-based user permissions
8
Mobile access
Not Rated
Integrations
Not Rated

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