A Lifesaver!
December 15, 2020
A Lifesaver!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomfire
Bloomfire is currently used by our technical services team, which includes parts identification and technical support. It's an incredible resource for gathering all our info and documents for each manufacturer under one roof. The search function makes it essential to our daily work -- I have an entire screen and browser window devoted to multiple Bloomfire tabs at all times. The "question" post function save us so much time by removing redundancies, allowing us to have faster and more accurate responses real-time for our external customers on the phone. It also allows us to have better manufacturer partnerships due to the fact that we are not constantly pestering for the same information we got last week! I don't know how we would do this job without Bloomfire.
- Internal search is logical and easy to use.
- Tagging function makes things even easier.
- Bookmark function is essential.
- Eyeball view -- being able to see who has interacted with post improves accountability.
- UI could use a little work at appearing less cluttered.
- Add search function to results page; we shouldn't have to go back to main landing page to search.
- Posts could be smaller, allowing for more per page.
- Increased productivity.
- Increased customer satisfaction.
- Decreased call length times.
- Increased calls-per-agent.
Do you think Bloomfire delivers good value for the price?
Not sure
Are you happy with Bloomfire's feature set?
Yes
Did Bloomfire live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomfire go as expected?
Yes
Would you buy Bloomfire again?
Yes
We have not used other products; our info hub used to be stacks and stacks of manuals, diagrams, and schematics. This is miles ahead of that.