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User-friendly Knowledge Base
August 02, 2021

User-friendly Knowledge Base

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

I'm a relatively new employee to the company, and it seems like we are using Bloomfire for many things. In my role, we use it as a knowledge base of self-help articles, almost as a wiki. We also post announcements and constantly changing information like contact information here. I believe other departments use it as a dashboard with company news and information relevant to their jobs.
  • SSO Support - Not just another username/password to remember.
  • Easily updated - No strange code or obscure formatting options.
  • Feedback options - People can post below articles or flag articles for review.
  • Search function needs more SEO, but that may be because of my company's implementation.
  • I don't have access to the metrics, but my supervisors are doubling down on adding content.

Do you think Bloomfire delivers good value for the price?

Not sure

Are you happy with Bloomfire's feature set?

Yes

Did Bloomfire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomfire go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomfire again?

Yes

Bloomfire is much easier to use than Microsoft SharePoint as a standalone knowledge base. Atlassian Confluence is pretty similar in this regard. All of these products shine in their own way, but Bloomfire does very well as a knowledge base.
Bloomfire is useful for posting specific articles or broad overviews and technical manuals. It is only as useful as you make (and maintain) it. The way my department uses it, it's not very useful for rapid dissemination of mission-critical information, but it is useful for putting info out there for people to search for and find.