User-friendly Knowledge Base
August 02, 2021
User-friendly Knowledge Base
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomfire
I'm a relatively new employee to the company, and it seems like we are using Bloomfire for many things. In my role, we use it as a knowledge base of self-help articles, almost as a wiki. We also post announcements and constantly changing information like contact information here. I believe other departments use it as a dashboard with company news and information relevant to their jobs.
Pros
- SSO Support - Not just another username/password to remember.
- Easily updated - No strange code or obscure formatting options.
- Feedback options - People can post below articles or flag articles for review.
Cons
- Search function needs more SEO, but that may be because of my company's implementation.
- I don't have access to the metrics, but my supervisors are doubling down on adding content.
Do you think Bloomfire delivers good value for the price?
Not sure
Are you happy with Bloomfire's feature set?
Yes
Did Bloomfire live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomfire go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomfire again?
Yes
Bloomfire is much easier to use than Microsoft SharePoint as a standalone knowledge base. Atlassian Confluence is pretty similar in this regard. All of these products shine in their own way, but Bloomfire does very well as a knowledge base.
Comments
Please log in to join the conversation