Pleased Bloomfire User :)
September 14, 2021

Pleased Bloomfire User :)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

Our enterprise leverages Bloomfire as the main knowledge source. Our enterprise strategy is to extend Bloomfire to all areas. To achieve this goal, our Knowledge Management (KM) team partners with each department to help them through the migration process. In the process, the team takes time to understand department-specific needs, communicate Bloomfire benefits, build a viable plan of work with the business, develop individual dept knowledge owners and champions that lead to the successful adoption of Bloomfire.
  • Partners with us to understand our goals
  • Keeps us informed of latest system release and things in the pipeline
  • Timely resolution of tickets
  • N/A
  • Increased employee job satisfaction
  • Reduced time to success
  • Valuable insights on high priority content needs
  • Increased team collaboration
  • Reduced time spent solving problems

Do you think Bloomfire delivers good value for the price?


Are you happy with Bloomfire's feature set?


Did Bloomfire live up to sales and marketing promises?


Did implementation of Bloomfire go as expected?


Would you buy Bloomfire again?


Microsoft Teams, Microsoft 365 (formerly Office 365)
Well suited in creating a standard for knowledge training. Building quality and consistency. Maintaining content governance. Go-to source of knowledge for technical training needs. Developing team members, especially those who are newer.

Bloomfire Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Marcus and his team are on it! They give us a step-by-step process of what's going on behind the scenes which makes us feel like we're part of a great team. They also go the extra mile to partner with our IT dept to help with configuration and troubleshooting. They've developed a very positive relationship over time.