Blue Hornet, Unreliable at Best
Updated March 19, 2015

Blue Hornet, Unreliable at Best

John Veit | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueHornet

We use Blue Hornet to execute a number of Email Newsletter Campaigns.
  • I like the ability to receive my email content from my content provider directly in Blue Hornet.
  • I have used Blue Hornet over the last few years as it is the selected email platform used by my content provider. I have never used a more glitchy platform! Every time I use it I run into broken links, glitches and kinks. Their tech team is very quick to blame your machine - but I have access to several machines on all major OS platforms, and I run into the same issues every time.
  • The Blue Hornet user interface is poor and clunky. They have a great looking homepage - but you can tell that there focus is on selling and not on current clients. This is plainly apparent by the fact that the login button is buried at the very bottom of the page and difficult to find the first time you look for it. Not to mention the fact that the user interface itself is nowhere near as smooth and polished as their branded website is. Additionally, their reports are often inaccurate.
  • I would suggest any serious marketer looking to execute an email campaign with Blue Hornet to look elsewhere. I have reached out to my content provider to ask that they provide support on a different system - and was kindly informed that they are working around the clock to make this happen due to the overwhelmingly negative criticism of Blue Hornet from their clients.
  • I believe the price to outweigh the benefit by quite a bit. There are other systems available for less money that provide a more reliable experience.
Blue Hornet needs to spend time improving the reliability and user experience of their platform.

Using BlueHornet

As soon as my content provider is available on another Platform, I will make the switch.

Using BlueHornet