Fix your software!
March 11, 2020

Fix your software!

Andrew O'Such | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

It's automatically integrated with Google calendar, and I use it for hosting remote meetings between 1-5 times per day, every day. Some of these meetings are video; some are just audio. It's used by all sales reps, sales engineers, customer success, and other business teams for customer-facing and also internal meetings.

Pros

  • Mobile App is pretty easy to use, and I like the low bandwidth feature when I'm driving.
  • Plain dial-in phone conference is easy/simple to use.
  • Nice company colors

Cons

  • The customer experience for OUR customers is terrible; customers constantly wind up joining late because they get prompted to download the app and can't figure out the setup.
  • It's annoying to be prompted to give a 1-5 star rating EVERY single time I end a meeting.
  • Allows to do more meetings in a day, but still, get the benefit of seeing someone's face vs. just audio.
It's important in every meeting, but our customers can't stand it so often ask us if they can use their own conferencing system.

BlueJeans Meetings (discontinued) Feature Ratings

8.3
High quality audio
7
High quality video
7
Low bandwidth requirements
10
Mobile support
9
9.0
Desktop sharing
9
Whiteboards
Not Rated
4.0
Calendar integration
10
Meeting initiation
1
Integrates with social media
Not Rated
Record meetings / events
1
Slideshows
Not Rated
8.0
Live chat
8
Audience polling
8
Q&A
8
9.0
User authentication
10
Participant roles & permissions
8
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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