Item: BMC FootPrints
Rating: 7
Author: Kyriakos Kalaitzidis

Overall Satisfaction with BMC FootPrints

Use Cases and Deployment Scope

It addresses workflows, tracking of inventory, help desk tickets and patching.

Pros and Cons

Pros

The ability to take control of a users workstation from the BMC portal
Vast amounts for functionality
The ability to drill into a user's workstation and look at inventory
Help desk tickets, and automated updates through email is very well executed

Cons

Streamline the interface, so you can do things from multiple locations, and the "tree" structure can be overwhelming.
Create more Wizards in a central location, to walk through users to execute their task.

Return on Investment

When properly implemented, "BMC Footprints" can lead to "employee efficiency and better customer service"
It is a large and overwhelming tool, if the users are not trained properly and use it throughout their daily tasks.
Help Desk module is definitely well built and easy to work with

BMC offers vast functionality, that also can be overwhelming. If proper training and execution of its bolts and parts are completed properly, this tool can provide the efficiency and tracking that a Enterprise Business requires.

Likelihood to Renew

Initial investment and functionality.

Likelihood to Recommend

You need to have a team/department that is willing to work through the software and train the personnel to always work through this system. Otherwise it is too large and complex and your support staff will never feel comfortable working with it unless it is their primary tool.

Comments

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BMC Footprints- Quick Review

Software Version

Modules Used