A well-balanced system for problem solvers
June 18, 2014
A well-balanced system for problem solvers

Score 8 out of 10
Vetted Review
Verified User
Software Version
11.6
Overall Satisfaction with BMC FootPrints
BMC Footprints is used by my organization as a means of communication between all departments to log and resolve issues. The program allows for easy, accurate routing which ensures issues are assigned to the proper personnel to be resolved as quickly as possible. Severity levels make it easy to prioritize and the built-in communication system that forwards responses to e-mail as well as being able to CC in a participant makes communication seamless.
- Feature-Rich - BMC Footprints is feature-rich in that it includes (but is not limited to) multiple work spaces, global issue notifications, prioritizing, organization, easy logging, a customizable interface, reports, a service catalog, calendars, knowledge base, and communication features.
- Straightforward User Interface - The user interface is easy to learn and understand with concise labeling and look-up features.
- Communication - Users can interact through customer notes in issue tickets, have changes notified via e-mail, and add in participants to new or currently existing tickets.
- BMC Footprints often uses java pop-ups that can cause issues for people working on older machines in that the computer will slow or the page will crash. This is not often however and obviously depends on the user's machine.
- At my organization, BMC Footprints helps to make employees more efficient not only in solving issues but getting any issues they may have out in the open. It allows employees that are physically far apart to communicate and branch out and helps to assist customers outside of the organization as well (i.e. technical support, help desk, customers).
If you are looking for something for a large corporation, BMC Footprints may be the fit for any department that needs to communicate/resolve issues across other departments. It is great for a large amount of users, but because of its focus on issue logging, it is limited when approaching what a business might need as a whole. BMC Footprints is great for higher education institutions since they shouldn't need a feature like lead converting, but for corporate businesses, you may need something even more feature-rich like Salesforce.com which offers a more business-specific implementation which includes issue resolution.