A Perfect Solution for Any Business
Casey Ketcham | TrustRadius Reviewer
June 21, 2014

A Perfect Solution for Any Business

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

11.5

Modules Used

  • Change Management

Overall Satisfaction with BMC FootPrints

We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, network team, and in house support. It has been a great product to work with and helps us keep track of many issues, new hire processes, SAP development, and system access tracking. It also has been key in helping maintain our level 1 PCI compliance year after year.
  • Ease of use
  • Customization
  • Great performance
  • Outstanding technical support team
  • No reliance on Java
  • Quicker ability to purge old data
  • Ability to change fields en masse
  • Increased helpdesk productivity
  • Great product to use as a knowledge base
  • Great way to keep track of PCI objectives
We only used an in house built system before and this blows everything the old software was capable of out of the water.
We have no reason to find anything else as Footprints does everything we need it to do and does it well.
It's well suited for any business that needs a solid change management or helpdesk ticket tracking system that's both easy to set up and use.