BMC Helix ITSM could be a good choise for AIOPS
October 16, 2024

BMC Helix ITSM could be a good choise for AIOPS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

We usually use the product to padronize and require input data in order to automate issue fixes and service delivery through rest pi calls

Pros

  • Build and manage service requests
  • Governance of the process and the ITSM
  • Restfull API for all forms existing

Cons

  • I think SLMs, this module need improvements, it`s old.
  • We usually save time delivering automation.
The new Innovation Studio provide a friendly interface, I believe BMC should transfer all PWA screens to there, making everything more customizable.
  • BMC Helix ITSM
The ITSM is the most complete I know and it should work great with AIOPs

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

You can use the BMC Helix ITSM, to padronize the input data and then automate things. For axample, imagine you want to automatize a manual process like create an user e-mail. You can create the service request, make required all fields to automatically create it and then, use BMC Helix ITSM connectors to connect to the Exchange and perform the creation automatically.

BMC Helix ITSM Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Change management
8.0
Change requests repository
Not Rated
Change calendar
7
Service-level management
9

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