BMC Helix ITSM Review
October 16, 2024

BMC Helix ITSM Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

We are in the process of implementing BMC Helix ITSM Discovery & CMDB. We are very excited about the opportunity ahead as part of our digital transformation.

Pros

  • HelixGPT
  • Dashboards
  • Digital Workplace

Cons

  • Asset Console - IP Mgmt - staging to centralize and integrate with IPAM
  • In process of implementing, targeting to provide substantial efficiencies and productivity, as well as increased level of service management quality.
User friendly interface

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

BMC Helix ITSM is transforming our Enterprise Service Management program.

BMC Helix ITSM Feature Ratings

Organize and prioritize service tickets
9
Self-service tools
9
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
Change requests repository
8
Change calendar
8
Service-level management
8

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