BMC Helix ITSM Review
October 16, 2024
BMC Helix ITSM Review

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Helix ITSM
We are in the process of implementing BMC Helix ITSM Discovery & CMDB. We are very excited about the opportunity ahead as part of our digital transformation.
Pros
- HelixGPT
- Dashboards
- Digital Workplace
Cons
- Asset Console - IP Mgmt - staging to centralize and integrate with IPAM
- In process of implementing, targeting to provide substantial efficiencies and productivity, as well as increased level of service management quality.
Do you think BMC Helix ITSM delivers good value for the price?
Yes
Are you happy with BMC Helix ITSM's feature set?
Yes
Did BMC Helix ITSM live up to sales and marketing promises?
Yes
Did implementation of BMC Helix ITSM go as expected?
Yes
Would you buy BMC Helix ITSM again?
Yes

Comments
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