A good BMC Helix ITSM experience
October 16, 2024

A good BMC Helix ITSM experience

Carlos Alexandre Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

We use it to manage all IT processes, all linked to the CMDB, also fed by BMC Discovery and Client Management. - Utilizamos para gerir todos os processos de TI, todos linkados com o CMDB, alimentados também, pelo BMC Discovery e Client Management.

Pros

  • Requirements Management - Gestão Requisicoes
  • Problem Management - Gestão de Problemas
  • Incident Management - Gestão de Incidentes

Cons

  • Call management for the legal sector - Gestão de chamados para o setor jurídico
  • Billing management - Gestão de cobranças
  • Centralized management of IT assets - Gestão centralizada dos ativos de ti
  • SLA management of IT services provided - Gestão de SLA dos serviços de TI prestados
Solution very integrated with other BMC solutions.. as well as easy integration with other tools - Solução muito em integrada com as demais soluções da BMC .. bem como, de fácil integração com outras ferramentas
Discovery feeds IT assets by facilitating the opening of tickets - Discovery alimenta os ativos de TI facilitando a abertura dos chamados

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

IT service management - Gestão de serviços de TI

BMC Helix ITSM Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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