BMC Helix ITSM is the right ITSM solution for my organization.
October 16, 2024

BMC Helix ITSM is the right ITSM solution for my organization.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

Its used for all our NOC and SOC customer interactions

Pros

  • Incident Management
  • Service Management
  • Reporting
  • Change Management

Cons

  • FedRamp Smart IT
  • System Integrations
  • Better feature options and costs then competitors
We've used the on-prem version for years migrated to SAAS and its easier than ever.

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

It enables us to monitor and exceed our customer SLAs

BMC Helix ITSM Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Service restoration
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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