Bold360 helps our business run smoothly.
January 05, 2019

Bold360 helps our business run smoothly.

Justin Zipprich, Freelance Writer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

I run the chat team at my company. We use the program to talk to our customers about customer service and sales opportunities. When customers do not want to call our phone line, they chat with us. We help with returns, sales and any other needs that may arise.

Pros

  • We love how the program lets us communicate seamlessly with our customers. It is easy to use for us and the customers.
  • We enjoy the many functions that the program provides including spell check, the ability to add pictures, and link customers to their ideal product.

Cons

  • From time to time, my agents do have issues logging into the system. Once they do, however, the program runs smoothly.
  • A nice to have would be a way to accept payments directly through the chat.
  • Bold360 has allowed us to add revenue to our business due to it being easy for customers to use when they do not have time to call.
  • Because we are able to chat with multiple customers at once, we have increased our service needs.
Bold360 is the only chat platform that we have ever used and we are thrilled that we did the research and found this platform. Bold360 has everything we need to keep our business running smoothly.
Mitel Applications Suite, MiCloud Connect (formerly ShoreTel)
Bold360 is ideal for any company where the goal is to communicate seamlessly with your customers. Customers are busy during the day and they want an easy way to talk to our company without having to pick up the phone. Bold360 is best suited for these scenarios.

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