Bold360: Straightforward and cost effective communication
July 09, 2019

Bold360: Straightforward and cost effective communication

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

Bold360 is a direct link to our customers from our site. This allows Customer Service to provide a very strong value to people who want to be looking at the same thing as our CS rep and who do not want to make a phone call or potentially be placed on hold.
  • Connects to customers quickly
  • Ease of use site wide
  • Updates and administration are minimal
  • Cost is very competitive
  • Limited features, but even then it's lite
  • Controls could be a touch more intuitive according to some agents
  • Default layout is just okay
  • Given a better interaction with customers.
  • Bold360 helps convert customer questions into orders.
  • Ease of use in turn means better productivity for Customer Service.
We went with Bold360 because it fit our needs best, the cost was right, and the ease of use and implementation looked better to all of us than the competition. The web team knew of Bold360 by reputation. I liked the ease of use and the low time investment from an admin point of view.
Bold360 is perfectly suited to a mid-sized company that is concerned with customer interaction but is also always watching costs. It's a great choice for an admin who wants a product that requires very little maintenance or intervention. It can be deployed and updated very easily, and it seems to never fail.