Bold360: Straightforward and cost effective communication
July 09, 2019
Bold360: Straightforward and cost effective communication
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
Bold360 is a direct link to our customers from our site. This allows Customer Service to provide a very strong value to people who want to be looking at the same thing as our CS rep and who do not want to make a phone call or potentially be placed on hold.
Pros
- Connects to customers quickly
- Ease of use site wide
- Updates and administration are minimal
- Cost is very competitive
Cons
- Limited features, but even then it's lite
- Controls could be a touch more intuitive according to some agents
- Default layout is just okay
- Given a better interaction with customers.
- Bold360 helps convert customer questions into orders.
- Ease of use in turn means better productivity for Customer Service.
We went with Bold360 because it fit our needs best, the cost was right, and the ease of use and implementation looked better to all of us than the competition. The web team knew of Bold360 by reputation. I liked the ease of use and the low time investment from an admin point of view.
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