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Easy, quick and self-sufficient
February 21, 2021

Easy, quick and self-sufficient

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

We are currently using Bold360 to provide information to our customers in 4 different languages. Bold360 gives us the possibility to give concrete information and answer questions via our Helpcenter or live chat. It also gives us a clear insight into what our customers are looking for on our website and what might be missing. The system makes sure we receive fewer emails from our customers because they can help themselves out on our Helpcenter.
  • Clear insights in what the website visitors are looking for.
  • Easily add articles from live chat to help center.
  • Easy to use system.
  • Translating the Help Center in different languages could be easier.
  • It saved us money/time already because our self-service score is 95% and we just started using the system.

Do you think Genesys DX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys DX (discontinued)'s feature set?

Yes

Did Genesys DX (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys DX (discontinued) go as expected?

No

Would you buy Genesys DX (discontinued) again?

Yes

Bold360 is a good system and we have had good support. However, this project was not implemented in the timeframe we were expecting and sometimes it takes a bit long in our opinion to get a bug fixed.
It's really easy to use and self-explanatory.
As I mentioned before, we use Bold360 to save money/time on answering customer questions. It's a great way to provide your customers with information and not having to hire somebody to answer all the customer questions.