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Bold360--great bot with a live chat option!
March 11, 2021

Bold360--great bot with a live chat option!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

In our organization, Bold360 is used by our sales department. By implementing the bot on our website, it gives users all the information they need as well as the possibility to connect with one of our sales agents via live chat. Bold360ai has enabled us to decrease the amount on incoming live chats while still being able to provide answers to all website users.
  • Intelligent bot
  • Easy to use
  • Great layout, especially in Bold360ai
  • It would be great if you could log in in one admin setup and see all settings for both bot and live chat.
  • If the first one is not possible, it would be great if the layout of Bold360 live chat admin setup would be as great as it already is for Bold360ai (bot).
  • Faster support service would be great.
  • More time for employees for complex requests in this and other channels
  • As a result, more potential customers
Userlike was a live-chat-only product, which we replaced with Bold360 because of the additional possibility of a pre-activated bot. When using live chat only, Userlike is as good as Bold360.

Do you think Genesys DX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys DX (discontinued)'s feature set?

Yes

Did Genesys DX (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys DX (discontinued) go as expected?

Yes

Would you buy Genesys DX (discontinued) again?

Yes

The customer support is not always as fast as desired, but our own customer support contact is great.
Great usability of Bold360ai, not so great for Bold360 live chat (layout is worthy of improvement; some settings are hard to find).
It fits quite well to our use case, so I would recommend it.

Should your company have fewer resources, you could always just use the bot and disable the live chat. This way the (website) users can ask their questions and the bot would answer them and save the time for your employees.