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Bold360 Review
March 11, 2021

Bold360 Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

Bold 360 is being used on our .com sites for customer help faqs along with helping our internal colleagues across the whole [organization].
  • Simple UI which allows teams to create content quickly.
  • LMI support model around Bold360, the team are very helpful.
  • Ability to change UI/Content simply without having to rely on developers.
  • Conversational Builder needs to be more flexible to allow content to move around different [positions] or link into the same content within the same article.
  • Image and document library so content managers can store files and images which can be used in multiple locations.
  • Improve content workflow for publishing content.
  • Improved search parameters for entities.
  • Average Handling Time reduction seen across our telephony operations.
  • Improved right first time responses to customers.
Oracle | IBM | Adobe

Do you think Genesys DX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys DX (discontinued)'s feature set?

Yes

Did Genesys DX (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Genesys DX (discontinued) go as expected?

Yes

Would you buy Genesys DX (discontinued) again?

Yes

Bold360 provides a lot of features [that] can be implemented with minimal effort. The simple UI design of the console enablers colleagues who aren't developers to create and deploy content with minimal friction.

The Bold360ai team [is] also developing more features released each month and are also willing to support [customization] to support your business operation.
Bold360ai is by far the easiest system, as a result, this enables you to build and scale quickly across the [organization].
I have used various content systems from other companies and Bold360ai is by far such as a simpler system to create and manage content.