Bomgar - Second to none!
May 05, 2014

Bomgar - Second to none!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

We use Bomgar as a remote support solution to support internal and external customers. We also use Bomgar to administer internal and external presentations for vendor support. Bomgar allows for a one stop shop when it comes to remote viewing, control and presentations.
  • Great variety of features in both the rep console and the appliance
  • Bomgar allows customer feedback so you can recommend features you would like to be considered for future implementation.
  • Bomgar utilizes strong security and provides an easy to use interface on the appliance. Configuration is simple.
  • Honestly, there is nothing I would change at this point. It serves the purpose it was purchased for and a whole lot more.
  • Increased Effiency
  • Increased Security
  • Kace,WebEx Meetings
Bomgar was the all in one solution that we needed to bring flexablility as well as a very secure way to connect to our users. Being able to serve our customers quicker and with less hassle has improved productivity of all of our support members.
Bomgar is a great product. It has been virtually maintenance free, with the only exception being version updates which provide better security as well as new and improved features.
Bomgar is very univeral so it can be used in almost any environment. Ex: Training, Classroom, Corporate, Retail, Small Business, etc...