Bomgar - Improving processes and satisfaction at every turn!
May 06, 2014

Bomgar - Improving processes and satisfaction at every turn!

Daniel Searle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

Bomgar is being used to support our clients and our internal workstations. Nearly 100% of our remote access is done through Bomgar. We previously did try other remote support solutions, and we found various minor issues with each one - features that weren't implemented, engineers not willing to work with us, and so on. Happily, Bomgar has nearly every feature we could desire, and the Bomgar team is very responsive to us, so the relationship is collaborative instead of 1-way.
  • Robust APIs allow us to really mold Bomgar to fit right in where we want it to
  • Inhouse hardware keeps latency low
  • Wide array of platform compatibility enhances our ability to BYOD
  • There are some levels of granularity missing, that would help us, but that Bomgar hasn't really looked at from that specific perspective yet
  • It has positively affected our technician satisfaction and flow, creating better retention, as we're able to tune our processes around this software.
  • TeamViewer,LogMeIn Rescue,GoToAssist,WebEx Support Center
Bomgar has all the nice points (and more!) of these competitors, without the negative points.
It's exciting to see the developing abilities of the Bomgar software. We're really excited for features in every version update.
It would be less appropriate to use Bomgar when you have a really limited need for remote access, where a smaller utility would be more helpful.