Bomgar review from a university
June 13, 2014

Bomgar review from a university

Sarah Kennedy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

Bomgar is used at the university to support staff and students with IT Support both off and on campus. The tool is used by IT Services first and second line support teams and also teams external to central IT Services, such as finance, security and e-learning.

Bomgar enables us to fix more issues at first line, so our users experience a quicker resolution time but also our second line colleagues have more time to spend on development.

Being a university means we need to support our users all over the world on a wide range of devices, Bomgar enables us to do this.
  • Multi OS platform support
  • Ability to share support sessions with other reps so that multiple support staff can share the same session
  • Secure session recording
  • The reporting and auditing allow for quick review and reporting of data
  • Like all tools, the ability to do full screen sharing with iOS devices
  • Enhanced customer experience, being able to connect to any device not just those on the local domain
  • Increased first time fix levels
Bomgar is well suited for university IT support. It's secure and has multiple ways to initiate a support session making it ideal to support both staff and students on any device.

Using Bomgar

The Bomgar tool is always improving to meet the needs of their customers. As a business they engage well with all customers and listen to their needs.