Overall Satisfaction with Bomgar
Bomgar is being used to supplement our IT support offering. We use it to address issues on equipment that resides out of the office, on another floor, or across the room. Bomgar is used to remotely control user machines, but also to just view what the user is doing on screen while we walk them through steps over the phone.
- Remote Control
- Chat
- Kbox integration
- Update process
- Much better customer service
- Faster customer service
- RealVNC,simpleHelp
Bomgar is much better than the other products that we have used. The breadth of features is far superior.