What a tool!
October 21, 2014

What a tool!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

Great product; reliable; when issues occur Bomgar support is always spot on and willing to help. Thanks for helping us support our clients. Also part of the product that I love is the live monitoring, which allows us to identify weak areas of our engineers and allowing us to step in before it gets serious. Great tool, truthfully not sure if we are able to do without Bomgar.
  • Support
  • Remote access
  • Monitoring
  • N/A
  • Employee efficiency
  • Response times
  • Easy to connect
Easy to connect, easy for our clients to connect, hassle free, support, live monitoring.
Bomgar is well suited for everything and has great speed. The end user never has any complications in getting us dialed in. It is simple to use, our starters never struggle with this amazing tool. Whenever you need help, there is always someone at Bomgar support willing to help. That does make our life easier.

Using Bomgar

All [reasons] mentioned before.