Bomgar - it simply works
April 07, 2015
Bomgar - it simply works
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard Licensing
Overall Satisfaction with Bomgar
Bomgar is being used daily by IT, HR, Finance and other parts of the Boise State organization. It allows us to chat with customers, see what is on their screen and quickly resolve issues.
Pros
- Ease of use
- Quickly see what is going on and fix it
- Listens to customers
Cons
- I wish it could remote iOS devices - though it is Apple that prevents that
- Go for full integration and not just stand alone
- I would like to be able to brand it to multiple departments
It is so easy, quick and simplistic compared to the other tools that we tried out. It simply works.
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