Bomgar - it simply works
April 07, 2015

Bomgar - it simply works

Mark Fitzgerald | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Overall Satisfaction with Bomgar

Bomgar is being used daily by IT, HR, Finance and other parts of the Boise State organization. It allows us to chat with customers, see what is on their screen and quickly resolve issues.
  • Ease of use
  • Quickly see what is going on and fix it
  • Listens to customers
  • I wish it could remote iOS devices - though it is Apple that prevents that
  • Go for full integration and not just stand alone
  • I would like to be able to brand it to multiple departments
It is so easy, quick and simplistic compared to the other tools that we tried out. It simply works.
Ask about on premise versus cloud hosted.