Try it out yourself
Thomas Turner | TrustRadius Reviewer
Updated April 08, 2015

Try it out yourself

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

We use Bomgar as a core feature in our remote support platform. It provides full integration capability for our white-labeling and dashboard.
  • Reliability - The box never fails... We have used multiple SaaS solutions and always seemed to have downtime during the worst possible times... This box (we have HA) never dies!
  • Support - The Bomgar support staff is amazing... They are extremely helpful and always know exactly what is going on.. They treat you like real humans not another number..
  • Features - Bomgar regularly releases updates and always brings a "WOW" factor to the table when showing new features.
  • Listening - Bomgars developers really listen. The community drives features not corporate - this enables us to give feedback and really see features that help us do our job better.
  • The company really does an amazing job - They listen... That is hard to find in a product now days.
  • Minor minor functionality preferences such as "how this box looks" or "auto run this script instead of clicking on it" - on a high overview they are always releasing new features, some of which we gave feedback on.
  • Our overall handle time, QA and partner satisfaction has increased dramatically
Instead of listening to my reviews (by now you know I am obviously "obsessed" with the product) test it out - connect with a rep, try the demo, it is so simple..
Know your options - do your research, use the LMI and TV demo's then use Bomgar... We did months and months of testing in the real world - In our opinion Bomgar always comes out ahead - sure the price may be a little higher than others but believe me... one of the best investment yet!

Using Bomgar

Just renewed last month. The support and the updates are so valuable.. The support not because it has issues, but because we are always learning and adding features to improve our customer and tech experience.

Bomgar Implementation

Using Bomgar

It is a product that no one can compete with.