Overall Satisfaction with Bomgar
We use Bomgar as a core feature in our remote support platform. It provides full integration capability for our white-labeling and dashboard.
- Reliability - The box never fails... We have used multiple SaaS solutions and always seemed to have downtime during the worst possible times... This box (we have HA) never dies!
- Support - The Bomgar support staff is amazing... They are extremely helpful and always know exactly what is going on.. They treat you like real humans not another number..
- Features - Bomgar regularly releases updates and always brings a "WOW" factor to the table when showing new features.
- Listening - Bomgars developers really listen. The community drives features not corporate - this enables us to give feedback and really see features that help us do our job better.
- The company really does an amazing job - They listen... That is hard to find in a product now days.
- Minor minor functionality preferences such as "how this box looks" or "auto run this script instead of clicking on it" - on a high overview they are always releasing new features, some of which we gave feedback on.
- Our overall handle time, QA and partner satisfaction has increased dramatically
Instead of listening to my reviews (by now you know I am obviously "obsessed" with the product) test it out - connect with a rep, try the demo, it is so simple..
Using Bomgar
Bomgar Implementation
- Implemented in-house