Bomgar is your remote support tool answer
December 16, 2015

Bomgar is your remote support tool answer

Brian Piel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

I use to use my own TeamViewer account for remote support, because PCAnywhere was so bad. We finally got Bomgar and that’s all I use to support my clients out in the field. I can start support sessions from anywhere on my iPhone and transfer it to my queue when I get back to my desk. What I really love doing is when I am working on someone’s system instead sitting at their computer to finish, I start a session with my phone and carry it back to my desk and complete my work from there.
  • Ease of access
  • Mobile friendly
  • Vendor Access
  • Mobile to mobile support would be great on IOS
  • Expanded remote support to more people in the IT department
  • Better remote customer service
  • Expanded the distance of remote support
Our previous product was PCAnywhere and it is now end of life.

BeyondTrust Remote Support Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10