Overall Satisfaction with Bomgar Remote Support Software
Bomgar is used by our service desk and IT employees to provide remote support for the state of Colorado.
- Easy to use, our service desk can connect easily to users' machines to provide support.
- User administration is simple, use of group policy within the tool is a great feature when managing a lot of users.
- The ability to use jump clients and share sessions with coworkers.
- Better more efficient customer service.
- Ease of support for remote users.
- Central management for a remote tool.