Why I love Bomgar!
December 16, 2015

Why I love Bomgar!

Kristine Mahany | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar is used by our service desk and IT employees to provide remote support for the state of Colorado.
  • Easy to use, our service desk can connect easily to users' machines to provide support.
  • User administration is simple, use of group policy within the tool is a great feature when managing a lot of users.
  • The ability to use jump clients and share sessions with coworkers.
  • Better more efficient customer service.
  • Ease of support for remote users.
  • Central management for a remote tool.
Bomgar is well suited for service desk support for remote users.

BeyondTrust Remote Support Feature Ratings

File transfer
10
Instant message
10
Access to sleeping/powered-off computers
9
Session record
8
Annotations
9
Not Rated