Non-profit volunteer support
August 30, 2017
Non-profit volunteer support
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard Licensing
Overall Satisfaction with Bomgar Remote Support Software
Bomgar is used to support volunteers with their access to our internal email system and infrastructure.
Pros
- Ease of use - volunteers are easily able to initiate a support session to get their issues resolved.
- It leaves no trace - after the completion of a standard support message, nothing is left on the volunteer's machine, no software has to be permanently installed.
- Security - It has an accurate audit trail, and is very secure.
Cons
- Price - I hate to say this, but it was the only stumbling block for us. Bomgar's expensive, but it is worth every penny.
- It has all been positive. Yes it is an expense, but it ends up saving time and money in the long run.
- Our users are much happier now that I can remotely control their devices to assist them with issues.
TeamViewer was hard for our users to initiate sessions with, and ended up being more costly than Bomgar is.
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