Item: BeyondTrust Remote Support
Rating: 9
Author: Verified User

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

Use Cases and Deployment Scope

Bomgar Remote Support Software is only used by the IT department to support end users and to gain unattended remote access to manage the servers in our environment. It enables our support technicians to assist users on any platform from anywhere.

Pros and Cons

Pros

Support from anywhere.
Support for any platform.
Support to anywhere.

Cons

The one functionality that was missing, being able to blank the end user's screen while working on it, has been added back in the most current release. I have no complaints now.

Return on Investment

Fewer desktop techs are needed by providing remote support instead of sending techs to each desk.
The ability to provide support to remote offices and users.
It's easy to do server updates during maintenance windows from home.

Alternatives Considered

We have been using Bomgar since their beginning as Network Solutions for well over 14 years. It continues to evolve and improve as a remote support platform, and we continue to get more value from it every year.

Likelihood to Recommend

Bomgar is now part of BeyondTrust. The Remote Support Software is easily used for end-user support, both attended and unattended.
Our institution also uses it for unattended server support and maintenance situations as well. With the blank screen functionality
back in the product, it is easier to work on an end-user's computer to
update some features.

BeyondTrust Remote Support Feature Ratings

Comments

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Bomgar, now BeyondTrust, provides easy remote support

Software Version