Box review
Updated July 22, 2021

Box review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Box

Our organization uses Box to store reports and documents, as well as share across teams. It helps us share files among multiple teams and users, create separate folders and sections per team, organize files and limit and give access to different levels of users as needed. We also sync it with our personal folders and easily upload/download files.
  • Syncing with personal folders makes it very easy to upload/save/download shares docs and files
  • Creating folders with different permission levels helps share appropriate files with different team members and audiences
  • Each user can save files in Box, instead of overwhelming their personal folders on personal machines
  • Viewing reports in Box is almost impossible, because the preview functionality is very outdated
  • Finding folders in Box is not easy, as the breadcrumbs do not link to interim folders, but only start and end points
  • sometimes Sync fails and has to be rebooted to make sure users have the latest versions of files in their personal folders
  • Positive - Making it easy to share large files without having to use email, which would overwhelm the system significantly and force the organization to manage email space constantly
  • Box is not flexible enough to allow us to view files within the program, do we still are forced to download/upload or have it synced to users' machines
  • Syncing functionality is easy and works fine most of the time, so files are up to date even if we don't have network access for a short period of time
Google cloud - has a better preview option, where users are able to work on files within the cloud, but it's not easily synced to personal folders, so Box is superior in the sense of organizing files
Support is fairly easy to contact through email, they are proactive for issues that are highly prioritized.

Do you think Box delivers good value for the price?


Are you happy with Box's feature set?


Did Box live up to sales and marketing promises?


Did implementation of Box go as expected?

I wasn't involved with the implementation phase

Would you buy Box again?


Box works very well to share files and large reports with teams. It's a great backup, but may not be the best tool to use as a primary storage for company files.