Buy anything else
January 16, 2025

Buy anything else

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightHR

Initial online HR and health and safety for A UK SME. A small number of employees with a higher number of contingent or external contracted workforce.

Pros

  • In my opinion, Miss Selling
  • I think inappropriate contract
  • It doesn’t

Cons

  • Customer service
  • Terms and conditions
  • Delivering promised features
  • ROI - negative as it’s useless to me and I can’t cancel
There are about 100 menu items, but not any of the features promised.

You also can’t manage your account in one place.
I’m going with anything but BrightHR in future.

Do you think BrightHR delivers good value for the price?

No

Are you happy with BrightHR's feature set?

No

Did BrightHR live up to sales and marketing promises?

No

Did implementation of BrightHR go as expected?

No

Would you buy BrightHR again?

No

Based upon my experience I wouldnt ever subscribe any business to BrightHR and I wouldn’t even consider recommending it to anybody - even a competitor. In my opinion, a truly awful company that has absolutely no idea about customer service or SME businesses as all.

Will happily tell you product features are included when they are not available. In my experience, will subscribe you to a 12 month contract without telling you that you have and will not let you cancel at all.

In my opinion, an abysmal product run by an abysmal company that has no idea about customer service at all.

BrightHR Feature Ratings

1.0
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organization and location management
1
Payroll Management ()
Not Rated
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.0
View and generate pay and benefit information
1
Update personal information
1
Asset Management ()
Not Rated
1.0
Pre-built reports
1
Integration with other HR capabilities ()
Not Rated
1.0
Review reminders
1
Multiple review frequency
1
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

BrightHR Support

In my opinion, completely useless customer service. Won’t even follow their own terms and conditions.

Even gives you a phone number to call that, in my experience, always says the office is closed. I think avoid at all costs.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
You get what you pay for as it’s already included.

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