Item: Brightmine
Rating: 10
Author: Tom Magee

Overall Satisfaction with Brightmine

Use Cases and Deployment Scope

I use Brightmine to catch up on HR related regulations/laws that were passed. I also use Brightmine to assist me in creating and updating handbooks. Brightmine's templates are solid and complete and make life easier for all of us users.

Pros and Cons

Pros

Handbook assistance
Updated HR type laws
Templated information.

Cons

timely regulation information.
Alert logging

Return on Investment

Save internal costs by using templ
Mitigated risk by well created templates and updates.

Products

We use HR & Compliance Center and Automated Handbook Management.

It makes ensuring risk mitigation very quick and easy.

Customer Support

The few times I used the customer success experts I had a very good experience. the experts are just that - very knowledgeable and friendly.

Alternatives Considered

Thomson Reuters Practical Law

Westlaw does not compare to the HR and handbook expertise of Brightmine. I rarely check Westlaw for those topics.

Key Insights

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Brightmine go as expected?

I wasn't involved with the implementation phase

Would you buy Brightmine again?

Yes

Other Software Used

Thomson Reuters Westlaw, Microsoft Copilot Studio

Likelihood to Recommend

Well created templates of new or updated laws/regs. Assistance with human resources type issues and handbook advice.

Using Brightmine

Users and Roles

4 - Legal, Human Resources, Benefits.

Support Headcount Required

2 - Informational Technology.

Business Processes Supported

Handbooks
Regulations new and old.

Innovative Uses

Create solid and knowledgeable handbooks
Keep users up to date on HR regulations.

Future Planned Uses

Not sure

Likelihood to Renew

Brightmine is a very valuable tool that we use quite regularly.

Evaluating Brightmine and Competitors

Products Replaced

Not Sure

Key Differentiators

Scalability
Ease of Use

Evaluation Lessons Learned

I was not involved with that process.

Brightmine Implementation

Implementation Details / Implementation Partner

Don't know

Brightmine Support

Support Rating

It's tough in this world, but we need real time assistance instead of a 24 hour response

Brightmine Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success	Difficult to get immediate help Slow Initial Response

Premium Support

I would imagine the company I work for did not purchase premium support since we usually have to wait at least 24 hours.

Exceptional Examples of Brightmine Support

When I started with Koch Companies, I was amazed at how quickly I was provided a log in. I was also very impressed by the follow-up after to ensure I was successfully in Brightmine.