Item: Brightpearl by Sage
Rating: 8
Author: Richard Taylor

Implementation Rating

It would be useful for Brightpearl to have some more useful ready made reports to assist with cashflow management, paying suppliers and profit by product, type or customer, territory etc. - key management information really.

Support Rating

If I recall correctly, we only received satisfactory solutions to our issues on some occasions

Use Cases and Deployment Scope

Used across the whole organisation. Enables us to manage sales and fulfillment.

Pros and Cons

Sales management
Sales documents
Fulfillment status

Helpdesk and tickets (we have to pay for Zendesk which is expensive)
Hierarchal bills of materials required for inventory management (we are a manufacturer)

Return on Investment

Positive - we can manage order status and fulfillment more effectively amongst a distributed team
Negative - we can't integrate customer correspondence with the orders - Zendesk is run in parallel (you're losing some or all of this revenue)
Negative - we can't integrate web sale - Magento is run in parallel (you're losing some or all of this revenue)

Alternatives Considered

[Alternative was] Just horrible! what a waste of money - couldn't do anything without a £600 per day expert...

Likelihood to Recommend

Brightpearl doesn't integrate very well with our ecommerce website - we have to run Magento in parallel

Manufacturing with Brightpearl

Overall Satisfaction with Brightpearl