Brightpearl really does shine!
December 21, 2016
Brightpearl really does shine!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Brightpearl
Brightpearl is being used across the entire company. We use it to process our online orders, in store orders, phone orders, and manage our inventory. We don't currently use the accounting modules, but we do use the reports it generates to do our own accounting with it. Brightpearl solves the problem of tracking orders from multiple platforms. It does it all in one spot and makes keeping track of orders much easier. In particular, it really has helped us gain better control of our Amazon orders. We've cut down the time spent on Seller Central orders by over 50%.
- Organizing orders from multiple platforms.
- Keeping track of customer orders and interactions with the customers.
- Batch printing and processing of orders.
- The integration with Ship Station is very good.
- Management of goods notes, having to go to different spots to do different things with the GN is time consuming. Particularly if you have to delete one, there is no way to do it within the order.
- Fixing payments and the allocation of payments when something was changed is clunky.
- Finding information can be difficult, not all of the reports are intuitive.
- Exchanges are difficult in the Brightpearl system. There is no way to do a negative quantity on a sales invoice.
- We are managing our shipping out of orders with less man hours than before. Even through our holiday season we saw a decrease in overtime and needed didn't need to pull people from other departments to help get packages out.
- We need less man hours to pick and process orders. It used to be a four step process before orders got to shipping. Now it is a two step process, it is considerably faster.
- Posim
Brightpearl is more stable, more responsive, and integrates with multiple sales channels much better than posim ever did. Posim's product support was vastly inferior to what Brightpearl provides. Also the reporting functions are better within Brightpearl than with Posim. Brightpearl has a way to ensure that orders are sent out correctly where Posim did not. Payment processing is also much better, payments for online orders had to be processed outside of Posim. Brightpearl integrates with our website and the payments are taken care of that way.