Item: Brightpearl by Sage
Rating: 7
Author: Isobel Sandbach

Overall Satisfaction with Brightpearl by Sage

Use Cases and Deployment Scope

We use Brightpearl by Sage to manage order processing and fulfilment across our three e-commerce sites. Some orders are fulfilled via dropship, while the rest are shipped directly from our warehouse using the Warewolf and Shiptheory integrations.
Before Brightpearl, we were using disconnected systems, manual workflows, and endless spreadsheets. This made it challenging—and time-consuming—to obtain accurate data for reporting.
Since implementing Brightpearl, we’ve been able to streamline and automate key processes and improve accuracy. Having a complete audit trail of every transaction has also given us greater visibility and confidence in our operations.

Pros and Cons

Pros

Flexible customisation.
Sales order automation.

Cons

Automation is limited to sales order triggers only. It would be great if we could also set up automations relating to customers, purchases, credits, inventory, etc.

Return on Investment

It's hugely reduced the time taken to process orders, meaning we've been able to manage growth without needing to increase our headcount.

Usability

Overall, it's user-friendly and intuitive.

Key Insights

Do you think Brightpearl by Sage delivers good value for the price?

Yes

Are you happy with Brightpearl by Sage's feature set?

Yes

Did Brightpearl by Sage live up to sales and marketing promises?

Yes

Did implementation of Brightpearl by Sage go as expected?

Yes

Would you buy Brightpearl by Sage again?

Yes

Likelihood to Recommend

Brightpearl is well-suited to web-based orders that need little interaction from humans. With the right set-up, orders can be automated so that the first person who interacts with them is a member of the warehouse team picking the products. It's a huge time-saver. It's less well-suited to manual orders that start out as quotes. It's not possible to set up multi-option quotes, which is a really common scenario for us, so our quotes are still sent manually outside the system.

Comments

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Sage Retail
commented 3 months ago
Thank you for sharing your experience Were thrilled to hear that Brightpearl has helped streamline your order processing and fulfilment across multiple e-commerce sites especially with your dropship Warewolf and Shiptheory workflows. Its great to know that moving away from disconnected systems and manual processes has improved your accuracy and reporting and that the full audit trail has brought added visibility and confidence to your operations. We truly appreciate your feedback and your continued trust in Brightpearl

Brightpearl by Sage Review.

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