Review for Broadvoice!
February 29, 2024

Review for Broadvoice!

Sabrina DeLeon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

Broadvoice is very helpful amd responsive. They will walk you through any concerns or questions you have. I have very pleased with thier service. I have used them for a few years now and would reccommend them to other communities. Thank you again and looking foward to continued service and time!

Pros

  • prompt response
  • helpful
  • easy to work with

Cons

  • Multiple emails of same informationn
  • Invoicing should be better
  • multiple invoice sent
  • quick response
  • easy to work with
  • helpful

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice | GoContact Feature Ratings

1.7
Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
2
Directory of employee names
2
2.3
Answering rules
2
Call recording
2
Call park
2
Call screening
3
Message alerts
3
Business SMS/External Messaging
2
Online Fax
2
Voicemail Transcription
2
2.0
Mobile app for iOS
2
Mobile app for Android
2
2.5
High quality audio
3
High quality video
2
2.3
Calendar integration
3
Meeting initiation
2
Record meetings / events
2
3.0
Desktop sharing
3
2.0
Live chat
2
2.5
User authentication
3
Participant roles & permissions
2
2.8
Centralized communications management
2
Team messaging
2
Team document sharing
3
Call and meeting analytics
4

Comments

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